frequent questions

In deed, they are 100% electric, silent and sustainable.

From 10 am to 22 pm.

The total price is fixed per tuk-tuk, not per number of people.

In any hotel or address located in the city center. You may also check the specific meeting point for each tour in the website

Yes they are and we guarantee that our guides-drivers will make you feel like a real local, sharing with you anecdotes and showing you unique places.

English, Spanish and in some cases French.

Of course! As long as the conditions are not extreme and jeopardize your safety or that of the driver-guide. Our tuk-tuk are equipped with layers and blankets so that our clients do not get wet or go cold.

We recommend wearing comfortable clothes and shoes suitable for the weather, a bottle of water and a phone or a camera.

Do not worry, our guide-driver will be the one that finds you. He will be waiting for you at the agreed time and place. Otherwise, contact us by phone or WhatsApp at the number +34 680 69 54 87 and we will be glad to help you.

It is not necessary. The only thing you may have to show to the guide-driver is the ID or documentation with which you made the reservation.

By phone or WhatsApp at +34 680 69 54 87, by sending an e-mail to hello@ecotuktuk.com, or through our website. A reservation will not be considered as confirmed if payment is not made.

Yes, you can make changes to your reservation by phone or WhatsApp at +34 680 69 54 87, or by sending an email to hello@ecotuktuk.com as long as it is at least 24 hours in advance.

In case of delay, the contracted activity will be reduced depending on the time lost, which may cause a change in the route set.

Cancellation must be requested by phone or WhatsApp at +34 680 69 54 87, or by sending an email to hello@ecotuktuk.com at least 24 hours before the scheduled time for the tour. The refund can only be made if this prior notice is made. No amount will be refunded if the cancellation takes place less than 24 hours in advance or if the resignation is not notified.

Yes, we organize customized tours. Contact us by phone, WhatsApp or email and we will customize one for you!

We can take your customers or employees from the hotel to any restaurant or event. We can customize tours based on the number of people, or take them to know the city in one of our standard tours.