In deed, they are 100% electric, silent and sustainable.
How many passengers fit in a tuk-tuk?
A máximum of four (4) passengers are allowed per vehicle, (whether adults, children or babies).
What is the operating schedule?
From 10 am to 22 pm.
How is the priced set?
The total price is fixed per tuk-tuk, not per number of people.
Where are the customers picked up from?
At the door of any hotel located in the historic center of Madrid. It is not necessary to be registered in it.
If you prefer, we can also pick you up at a different address within the perimeter of the M30 and paying € 20 supplement per tuk-tuk.
Are the drivers tour guides?
Yes they are and we guarantee that our guides-drivers will make you feel like a real local, sharing with you anecdotes and showing you unique places.
What languages do the guides-drivers speak?
English and Spanish.
Do the tours take place on rainy and / or windy days?
Of course! As long as the conditions are not extreme and jeopardize your safety or that of the driver-guide. Our tuk-tuk are equipped with layers and blankets so that our clients do not get wet or go cold.
What should I take on the tour?
We recommend wearing comfortable clothes and shoes suitable for the weather, a bottle of water and a phone or a camera.
How can I recognize the guide-driver?
Do not worry, our guide-driver will be the one that finds you. He will be waiting for you at the agreed time and place. Otherwise, contact us by phone or WhatsApp at the number +34 680 69 54 87 and we will be glad to help you.
Do I need to print a receipt to present the day of the tour?
It is not necessary. The only thing you may have to show to the guide-driver is the ID or documentation with which you made the reservation.
How can I book a tour?
By phone or WhatsApp at +34 680 69 54 87, by sending an e-mail to email@example.com, or through our website. A reservation will not be considered as confirmed if payment is not made.
Is it posible to make any changes in the reservation?
Yes, you can make changes to your reservation by phone or WhatsApp at +34 680 69 54 87, or by sending an email to firstname.lastname@example.org as long as it is at least 24 hours in advance.
What happens in case of delay by the client?
In case of delay, the contracted activity will be reduced depending on the time lost, which may cause a change in the route set.
How can I cancel the reservation and request a refund?
Cancellation must be requested by phone or WhatsApp at +34 680 69 54 87, or by sending an email to email@example.com at least 24 hours before the scheduled time for the tour. The refund can only be made if this prior notice is made. No amount will be refunded if the cancellation takes place less than 24 hours in advance or if the resignation is not notified.
Do you organize customized tours?
Yes, we organize customized tours. Contact us by phone, WhatsApp or email and we will customize one for you!
What kind of services are offered for companies?
We can take your customers or employees from the hotel to any restaurant or event. We can customize tours based on the number of people, or take them to know the city in one of our standard tours.
You can send a message using the contact form below:
The permanence and/or navigation on our website or the mere fact make scroll implies that you expressly agree and voluntary installation of our cookies. We use third-party cookies to show you content related to your preferences according to your navigation. If you continue to browse we consider that you accept our 'COOKIES'. AcceptRead more
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.